Guest supply restocking is checking coffee, dish soap, toilet paper, trash bags, and bathroom toiletries against a par list at every Hollywood turnover, not just when someone remembers to look. Hollywood STR Cleaning treats it as a standard checklist line, so a guest running out mid-stay is the exception, not something the host learns about in a review.
A one-star review that opens with 'ran out of toilet paper on day two' has nothing to do with how clean the bathroom was — it's a stocking miss, not a cleaning one. Hollywood STR Cleaning checks consumables against a par list at every turnover instead of leaving it to whoever's cleaning that day to remember what usually gets left out. It's a small detail, but it's part of why this crew holds a 5.0 average across 18 Hollywood-area reviews — the clean is only half of what gets checked.
What actually gets checked and restocked?
The checklist covers the items a guest notices within the first hour of walking in — not just the ones that photograph well for the listing. None of it depends on whether the previous cleaner remembered; it's checked against the list every time, every property.
- Kitchen: coffee, dish soap, sponge, trash bags
- Bathrooms: toilet paper, hand soap, and shampoo or conditioner where the listing supplies them
- Anything running low that isn't on the standard list gets flagged to the host or property manager rather than just left short
What if a property runs low between cleanings?
The standard turnover cadence doesn't catch a guest going through the coffee faster than expected mid-stay — that's a mid-stay problem, not a between-guest one. Current hours: Mon 8:00 AM – 6:00 PM, Tue–Thu 8:00 AM – 8:30 PM, Fri 8:00 AM – 7:00 PM, Sat 7:30 AM – 5:00 PM, closed Sun.
Who decides what's on the restock list?
Every listing stocks differently — K-cups versus a drip machine, specific toiletry brands, a host who wants extras kept behind a cabinet door instead of out on the counter — so the list gets set per property rather than applied the same way everywhere. Call (754) 297-7444 to get your property's list set up before the first restock instead of during it.
Do you supply the items, or do I?
That's set per property — some hosts prefer to buy and pre-approve their own brands, others hand the whole thing off. Tell the crew which way you want it run and it gets noted against your property's checklist.
What happens if something runs out mid-stay?
That's a mid-stay issue rather than a between-guest one, since the standard turnover cadence won't catch it. Flag it and a restock-only visit can be worked in outside the regular schedule.
Does restocking cost extra?
It's folded into the standard turnover for most properties. A supply-only visit outside that schedule, for a mid-stay emergency, gets quoted separately.