Hollywood STR Cleaning's crew documents and reports property damage the moment it's found during a turnover — but the cleaning company isn't the guest's insurer. Compensation for guest damage typically comes from the host's security deposit terms or the booking platform's damage protection, not the cleaning invoice. Call +1 (754) 297-7444 to confirm how reporting works for your specific listing.
Is the cleaning company liable for what a guest broke?
No — the crew's job during a turnover is to find and report damage before the next guest checks in, not to cover its cost. Compensation usually comes from the host's own security deposit terms with the guest, or the damage protection built into the platform the property is booked through, not the cleaning invoice.
That's a conversation between the host and the platform, with the turnover report as the evidence something happened — across any of the 12 service areas Hollywood STR Cleaning covers, the process works the same way.
What if the damage turns up on a Sunday, when the crew isn't working?
Hollywood STR Cleaning is closed Sundays, so anything found that day gets flagged and reported at the next scheduled clean or by a direct call, whichever happens first. For a listing that turns over fast, that gap is worth planning around.
Will the crew take photos if something is broken or stained?
Documenting what's found is part of reporting damage during a turnover — that's standard practice, though the specifics for your property are worth confirming when you set up service.
Does the turnover fee cover repairs?
No. The turnover fee covers the labor to clean and reset the unit, not the cost of fixing or replacing something a guest damaged. Repair costs are a separate matter between the host and the guest or platform.
What if I'm not sure whether it's guest damage or normal wear?
That's worth asking the crew directly, or calling about — +1 (754) 297-7444, Monday–Friday 8am–6pm or Saturday 9am–5pm, closed Sunday.